Terms & Conditions
1. Booking Confirmation
A booking is only confirmed once a deposit has been received and written confirmation has been provided by Boyce Entertainment.
The person making the booking is responsible for ensuring all information provided is accurate and for accepting these Terms & Conditions on behalf of all parties involved.
2. Deposits & Payments
A non-refundable deposit is required to secure your booking date.
The remaining balance is due on the day of the event. Payment should normally be made after setup has been completed and before entertainment commences. If more convenient for the client, payment may also be made prior to the event date.
Failure to make payment before the performance begins may result in Boyce Entertainment being unable to provide services until payment has been received.
3. Cancellation by the Client
If the client cancels the booking, the deposit paid is non-refundable.
Where the balance has already been paid, the following cancellation charges may apply:
More than 60 days before the event: Deposit retained only.
30–60 days before the event: 50% of the total booking fee.
Less than 30 days before the event: 100% of the total booking fee.
Any cancellation must be made in writing.
4. Cancellation by Boyce Entertainment
In the unlikely event that Boyce Entertainment is unable to fulfil a booking due to circumstances beyond our control, every effort will be made to provide a suitable replacement DJ.
If a replacement cannot be found, all monies paid will be refunded in full. This shall be the limit of our liability.
5. Venue Requirements
The client must ensure:
Safe and adequate access to the performance area.
Suitable electrical power is available.
The performance area is clean, dry and safe.
Any venue restrictions are communicated prior to the event.
Boyce Entertainment reserves the right to refuse to perform where health and safety concerns exist.
6. Equipment & Performance Area
The client is responsible for ensuring guests do not interfere with, damage or misuse any equipment.
Any loss or damage caused by guests, venue staff, or third parties may be charged to the client.
No drinks, food, decorations or personal belongings should be placed on DJ equipment.
7. Event Timings
Performance times will be agreed before the event.
Additional hours may be available upon request and will be charged at the agreed rate.
Late access to the venue may reduce performance time without any reduction in fees.
8. Music Requests
Reasonable music requests are welcome.
Boyce Entertainment reserves the right to refuse requests containing offensive, discriminatory, or inappropriate content.
While every effort will be made to accommodate requests, specific songs cannot be guaranteed unless agreed in advance.
9. Client Responsibility
The client is responsible for obtaining any permissions required by the venue and ensuring compliance with venue rules and regulations.
The client must inform Boyce Entertainment of any changes to event details as soon as possible.
10. Force Majeure
Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control, including but not limited to:
- Severe weather
- Fire
- Flood
- Power failure
- Government restrictions
- Venue closure
- National emergencies
- In such circumstances, both parties will work together to reschedule where possible.
11. Liability
Boyce Entertainment maintains Public Liability Insurance and all electrical equipment is PAT tested where required.
Our liability shall not exceed the total value of the booking.
We are not responsible for indirect or consequential losses arising from cancellation, venue issues, power failures, or circumstances beyond our control.
12. Photography & Marketing
Photographs and videos taken at events may be used for promotional purposes, including our website and social media channels.
If you do not wish your event images to be used, please notify us in writing before the event.
13. Complaints
Any concerns should be raised during the event where possible, allowing us the opportunity to resolve them immediately.
Any formal complaints must be submitted in writing within 14 days of the event date.
14. Contact Information
Boyce Entertainment
16 Croydon Road
Westerham
Kent TN16 1EX
Telephone: +44 (0) 1959 467890